Accessibility

 

We are committed to ensuring that everyone has an enjoyable experience at the championships. Please see below for more information on how we can support you both in advance of, and during your visit.

 

Travel guide

 

Accessible parking

 

Accessible parking spaces are now fully booked for the event.

 

The total distance from the carpark to the venue is approximately 200m. 

 

Taxi/drop off

 

Accessible taxis can drop off and pick up on Swanston Street by Dalmarnock Station, where passengers can board the free accessible shuttle to the venue. 

 

Accessible shuttle

 

To support those with accessibility requirements, there will be a shuttle bus that runs to the Emirates Arena from Dalmarnock train station. This service is free to use, and no pre-booking is required. This shuttle will also be available for your return journey to Dalmarnock train station. Our volunteers will be on hand at the station to assist. 

 

The shuttle bus will run during the following times:

 

Friday 1 March & Saturday 2 March

 

Pick Up at Dalmarnock Station 07:45-10:00 & 16:45-19:00

Return from the competition venue 14:00-15:30 & 22:00-23:30 

 

Sunday 3 March

 

Pick up at Dalmarnock Stadium 07:45-10:00 & 16:45-18:30

Return from the competition venue 13:30-15:30 & 22:00-23:30

 

 

At the venue 

 

Venue access 

 

On arrival you will pass through our ticket and bag check areas and will be directed to the dedicated accessible lane should you require it. Access to the Arena is from the main concourse on level 3. This can be reached via the accessible lift at the main entrance. Wayfinding signs are in place and our volunteer team will be on hand to assist.

 

Toilets and baby changing facilities

 

There are accessible toilets in the main concourse on levels 3 and 5 in the Arena (3 on the west side and 2 on the east side). All male and female toilets on level 3 are equipped with baby changing facilities.

 

For more information click here. 

 

Medical requirements

 

Please contact us in advance at wicglasgow24@glasgowlife.org.uk if you need to bring medical items with you to the event to avoid any security related concerns, and to ensure you enjoy your experience. Please note that prescription medication must be contained inside the original packaging with your name, and this must be then matched and verified with your own ID. 

 

Drinks for medical conditions are permitted into the venue in bottles up to 500ml. The bottle should be sealed at the time of entry and declared to a steward.

 

Wheelchairs

 

A limited number of wheelchairs are available at the venue, requests can be submitted to wicglasgow24@glasgowlife.org.uk 

 

Hearing loop 

 

The arena has an infra-red hearing enhancement system. You can collect a receiver pack and headset to access the system from the information point in the main concourse on level 3.

 

Assistance dogs

 

Assistance dogs are welcome at the venue, but please be aware that noise levels can be high at times. Please contact us in advance at wicglasgow24@glasgowlife.org.uk if an assistance dog will be accompanying you to the venue. We do not take responsibility for any assistance dogs and ask that the dog always remains under the control of its owner. For more information on assistance dogs, you can visit www.assistancedogs.org.uk 

 

Sensory packs 

 

The 2024 World Athletics Indoor Championships is set to be an exciting, action-packed event. We appreciate that for some, this can be a difficult environment.  To help make your experience as enjoyable as possible, we offer a sensory pack sponsored by World Athletics partner ASICS, which are available free of charge. These are primarily for children and adults with autism and other sensory processing disorders.

 

Each pack contains a tangle toy, fidget spinner, stress ball, sunglasses, and foam seat pad. Please note, these packs are subject to availability. Packs can be collected from the information point in the main concourse on level 3.

 

Quiet space 

 

We have a quiet room available that is away from the main crowd, with reduced noise and lighting if the environment becomes too much. Please speak to your nearest volunteer or steward to request access to this space.

 

Strobe lighting and special effects

 

There will be no smoke effects, strobe lighting or pyrotechnics used during the event, however there will be live music played during the sessions. Ear defenders can be provided free of charge from our information point in the main concourse on level 3.

 

Emergency evacuation

 

All spectators with accessibility requirements will be evacuated as part of our event evacuation plan. Please follow directions from event staff/stewards who are there to support you.  

 

Food and drink outlets

 

All food and drink outlets are fitted with low level counters to aid customers when purchasing products. 

 

Signage

 

We strive to ensure that all our overhead signage is provided in large colour contrasting clear text.

 

Contact us

 

Please contact us by email at wicglasgow24@glasgowlife.org.uk for the following:

 

Accessible parking – To request a space. 

Accessibility support – If you require support during your visit. 

Lost property – If you have left something behind. 

Feedback/complaints - If you would like to provide feedback about your experience of the event or venue. Our spectator experience team will deal with all feedback appropriately and aim to respond within five working days.